🔒 Privacy Policy

Effective Date: 2 August 2025

Company: Slizzle Ltd

Trading Name: Hot-Knife

Address: 12 Roman Close, Feltham, Middlesex, TW14 0HF

Email: knathani@slizzleltd.com

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1. Introduction

At Slizzle Ltd (trading as Hot-Knife), we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your data when you interact with us via our website, ordering platforms, or in person.

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2. Information We Collect

We may collect and process the following data:

Contact Information: Name, email address, phone number

Order Information: Items ordered, delivery details, payment method (no card data stored)

Usage Data: IP address, browser type, and browsing behaviour on our site

Marketing Preferences: If you opt-in for promotions or newsletters

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3. How We Use Your Information

To process and deliver your food orders

To provide customer support

To send order confirmations and status updates

To improve our website and services

To send promotional offers (only if you’ve opted in)

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4. Sharing Your Data

We do not sell your personal data.

We may share it with trusted third-party service providers such as:

Online ordering/payment platforms (e.g., Square, Stripe, etc.)

Delivery partners

Marketing platforms (for opt-in promotions only)

All third parties are required to respect the confidentiality of your data.

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5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which we collected it, including legal, tax, or regulatory reasons.

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6. Your Rights

You have the right to:

Request a copy of the personal data we hold about you

Ask us to correct inaccurate data

Request that we delete your data

Opt out of marketing communications at any time

To make a request, email us at knathani@slizzleltd.com

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7. Cookies

We use cookies to improve your experience on our website, track analytics, and remember preferences. By using our site, you agree to our cookie use. You can disable cookies in your browser settings.

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8. Security

We take appropriate technical and organisational measures to safeguard your data against unauthorised access, alteration, or loss.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date at the top.

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10. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact:

📧 Email: knathani@slizzleltd.com

📬 Post: Slizzle Ltd, 12 Roman Close, Feltham, Middlesex, TW14 0HF